99% of all questions you may have, will be answered in our FAQ below.
Please read our FAQ before contacting us.

Do we ship our consoles worldwide?

We have sent thousands of Xbox’s all over the world including China, Japan, Germany, Israel, Hawaii and more! We are based in the United Kingdom

Can I track my Xbox?

Yes, all Xbox’s shipped from us will have a tracking number which you will be given on the date of shipment

Can I pay differently? e.g. with PayPal, Bitcoin etc?

Sadly no. We only accept payments through our website, the payment gateway we use on the Console Warehouse is Amazon Pay which is 100% trusted and secure. If you receive an email suggesting otherwise asking for payment through another site or payment processor, please do not proceed as they may be impersonating us and attempting to scam. Our email address always ends with @consolewarehouse.com

My Xbox is saying there is a update required. Is it safe to update?

If you’ve only recently received your Xbox from the Console Warehouse and you’ve got to the stage where you are about to connect to Xbox Live with XbOnline stealth server enabled (following the video tutorial guide on the site) and a message appears saying you need to update your console, it is safe to update. Click yes on the message and allow the console to update. You will now be able to play online.


However, if you see this message weeks/months later after getting your console, you must contact us first before updating the console.

Why does the currency change to £ (GPB) at checkout?

Our currency converter will show you how much your item will be in your country’s currency throughout the site, once you get to checkout Amazon Pay requires you to pay in our currency GBP (£). Amazon Pay then safely converts GPB (£) to the equivalent of the amount in your currency.


Please refer to our reviews on our products, we have a great reputation for what we make sure every customer has the best experience with us

Can I purchase a Powerbrick with my Xbox if i live in the usa or canada?

Please only purchase a powerbrick with your Xbox if you live in the UK and Europe. The reason you cannot purchase a powerbrick if you live in the USA or Canada is we’re a UK based company, our powerbricks are designed for the UK and Europe and will not plug into a wall socket in other countries. We advise all our USA/Canada customers to purchase a powerbrick from another site such as eBay which we can supply the link for, to help you get the best deal.

How long does it take for my custom Xbox arrive?

All delivery time estimates are displayed at checkout once you select the country you live in, you will then be given the estimated length of time it will take for your custom Xbox to arrive.

Will my Xbox arrive with a HDMI cable or controller?

No, however a HDMI cable is used for many different devices so the chance you already have one is very high. You will also require a wired or wireless Xbox 360 controller to use with your custom Xbox.

Are games and mods preloaded onto the hard drive?

No, at the Console Warehouse we comply with piracy/copyright laws therefore, games and mod menus are not pre-installed on our consoles. However, installing your own games using the disk is very simple to do and is included in our free tutorial video guide.

How do I return my Custom Xbox?

Please click here and fill in the information required to submit a warranty claim

Have a Question
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Please ensure you have read our FAQ above before filling out the contact form or emailing us direct