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Contact Us

Before contacting us please have a look at our FAQ’s below as they answer 90% of all queries we commonly receive.

We have sent thousands of Xbox’s all over the world including China, Japan, Germany, Israel, Hawaii and more! A large number of our customers are from the USA, Canada, Australia, France, and the UK. We are based in the United Kingdom

Console Warehouse do not offer a send-in service where we mod your own console, this is because the process would take much longer for the customer to receive a RGH console. With the overall shipping costs it would also cost more than just purchasing a whole new RGH Custom Xbox from us.

Yes, if you would like to request a trinity or corona model Xbox, feel free to either add a customer note on the order at checkout or email us straight after making your order to let us know. We will then get your preferred model out to you.

Our ‘How to Play Online’ video tutorial video shows the user how to setup online with the Xbonline stealth server. Any issues connecting to Xbox Live, playing online, freezing etc can be resolved by speaking to the Xbonline support team by opening a support ticket here or joining their Discord server.

If the customer decides to use Xbonline stealth server to play on Xbox Live (we install this on all our consoles) you will not get console banned very often. When the console does get banned you can simply purchase a KV here from us which will then instantly unban the console and allow you to play again. A tutorial video is supplied on the product page and on our website.

It is also possible to get your Xbox Live account banned, we recommend setting up a separate Xbox Live account to play online with so you do not risk getting your own personal account getting banned as this cannot be undone.

We install a number of apps/software on our consoles, which allow you to jump straight in and enjoy the benefits of owning an RGH Xbox. You must select a hard drive with your console for us to install the following. We install XeX menu 1.2, Aurora, Dashlaunch, Important Plugins, Xbonline Stealth Server, XM360, NXE2GOD, Gamepad and more! All these apps are explained in our full video tutorial guide that shows you how to setup and use your console here.

Click here to view our reviews from recent customers, we have a great reputation for what we make sure every customer has the best experience with us

All delivery time estimates are displayed at checkout once you select the country you live in, you will then be given the estimated length of time it will take for your custom Xbox to arrive. We ship our consoles very quickly!

Yes, all Xbox’s shipped from us will have a tracking number which you will be given on the date of shipment

Sadly not. But you can purchase one from eBay or your local store, any Xbox 360 controller will be compatible with our Custom RGH Xbox 360 consoles.

Originally we planned to introduce this but due to the consistently high volume of orders, we have postponed this idea and have focused on the super fast production and delivery of RGH consoles worldwide.

Yes, you can! NCAA Football 14 completely overhauls the game, bringing it to an updated and more modern day standard and can only be played on our Custom Xbox consoles.

Sadly no. We only accept payments through our website, the payment gateway we use on the Console Warehouse is Amazon Pay which is 100% trusted and secure. To avoid being scammed by someone who may be impersonating us, check the email address always ends with @consolewarehouse.com and not anything else.

If you’ve only recently received your Xbox from the Console Warehouse and you’ve got to the stage where you are about to connect to Xbox Live with XbOnline stealth server enabled (following the video tutorial guide on the site) and a message appears saying you need to update your console, it is safe to update. Click yes on the message and allow the console to update. You will now be able to play online.

However, if you see this message weeks/months later after getting your console, you must contact us first before updating the console.

Our currency converter will show you how much your item will be in your country’s currency throughout the site, once you get to the checkout page Amazon Pay may require you to pay in our currency GBP (£) depending on where you’re from.

No, at the Console Warehouse we comply with piracy/copyright laws therefore, games and mod menus are not pre-installed on our consoles. However, installing your own games using the disk is very simple to do and is included in our free tutorial video guide.

In the United Kingdom, although over 50% of all our customers are from other countries such as the USA, Canada and across Europe.

Before contacting us please have a look at our FAQ’s above as they answer 90% of all queries we commonly receive.

    Contact Us





    Get in touch


    The Console Warehouse Team

    Email: team@consolewarehouse.com


    Business Hours

    Monday - Friday 9am to 5pm BST

    Saturday - 9am to 2pm BST

    Sunday - Closed

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